Frequently asked questions
Find answers to common questions about our therapy services and process.
How does psychotherapy work?
Psychotherapy is a collaborative process between you and your therapist.
You talk through what is going on in your life, explore patterns in your thoughts, emotions, and behaviour, and work toward meaningful change. It is not just venting.
Over time, therapy helps you understand yourself better and build practical skills for handling what life throws at you.
How long is each session?
Most sessions are 50 minutes. Your first session may run slightly longer as your therapist takes time to understand your background and what brought you in.
Is everything I share confidential?
Yes. What you share in therapy stays between you and your therapist. There are a small number of legal exceptions, such as if there is a risk of serious harm to yourself or someone else, or if a court orders disclosure. Your therapist will explain these limits at the start of your first session.
In couples or family therapy, topics discussed in individual sessions may be shared when all members resume joint sessions in order to maintain therapeutic transparency. Your therapist will discuss this with you so you know what to expect before it happens.
What should I expect in my first session?
Your first session is mostly about your therapist getting to know you.
They will ask about what brought you in, your background, and what you are hoping to get from therapy.
You do not need to have everything figured out before you come. Just show up and be honest about where you are.
How often should I come to therapy?
Most clients start with weekly sessions. As you make progress, you may move to every two weeks.
Your therapist will work with you to find a rhythm that fits your life and your goals.
Do you offer virtual sessions?
Yes. We offer virtual sessions across Ontario.
If you are anywhere in the province you can work with our therapists from home or wherever is most comfortable for you.
What if I don't think therapy is working?
Bring it up with your therapist. A good therapist wants to know if something is not landing and will adjust the approach.
If the fit is not right, we can help match you with someone else on our team.
Progress is not always linear but you should feel like the work is meaningful.
Can I book a therapist directly, or do I need to start with the free consultation?
You can book directly if you already know who you want to work with.
If you are not sure, the free 15-minute consultation is the best starting point. We will help match you with the right therapist based on your situation and what you are looking for.
You can book directly with one of our therapists by clicking here.
Is this covered by insurance?
Many extended health benefit plans in Ontario cover psychotherapy and social work services. Coverage varies by provider and plan.
Our services aren’t covered by OHIP, but many extended health insurance plans do cover psychotherapy or counselling.
Check with your insurance provider to confirm what your plan includes, and feel free to ask us during your free consultation. We’re happy to provide receipts for any claims you want to submit.
What if I need to cancel or reschedule?
We ask that you give at least 48 hours notice if you need to cancel or reschedule. This allows us to offer the time to someone else who needs it. Late cancellations or no-shows may be subject to a fee.
Still have questions?
Book a free 15-minute call to discuss anything else you’d like to know.